New winter campaign launched to encourage people to think which service

New winter campaign launched to encourage people to think which service

Health and care leaders are calling on residents across Shropshire, Telford and Wrekin to help stretched A&E and GP surgeries this winter by re-thinking which service they opt for when unwell.

The Think Which Service campaign urges local people to ‘Think Self-Care’ and to consider using services such as their local pharmacy, Minor Injury Units or NHS 111, before turning straight to their GP, nearest A&E or dialling 999.

In Shropshire, Telford and Wrekin each year, more than 130,000 people turn up at A&E departments. While many of these patients require care from A&E staff, more than two thirds (63%) of A&E attendances last year could have been effectively treated elsewhere in the system, such as in an MIU or by a pharmacist.

Now, local GPs, pharmacists and nurses have come together to help raise awareness of which services are available and, importantly, when to use each one, as part of the Think Which Service initiative.

The campaign encourages people to self-care by taking simple steps to prevent illness such as keeping up to date with vaccinations, eating well, staying warm and keeping active. As well as checking in on vulnerable or elderly neighbours, friends or family members and keeping your medicine cabinet well stocked to enable people to treat themselves for minor aliments at home.

To find out more and get the right support in the right place, people can visit www.thinkwhichservice.co.uk online and follow the campaign on social media using #ThinkWhichService.

If you are unsure of which service is right for you, Think NHS 111 online. NHS 111 online is a fast and alternative to heading to A&E, pointing you to the correct service and advice all from the comfort of your own home. You can also dial NHS 111 from a phone. Remember, 999 and A&E are for an emergency, or life-threatening situations only.

The Surgery Will Be Closed on The Following Dates:

Monday 19th September 2022

If you require medical treatment while the surgery is closed:

Please call 111

Thank you for your support The Doctors and Staff

Website Content

NHS 111 service to take calls out-of-hours across Telford and Wrekin and Shropshire from 17 July 2018

From Tuesday 17 July 2018, patients across Telford and Wrekin and Shropshire who need urgent out-of-hours medical help or advice will need to call 111.

The NHS 111 service will replace the current out-of-hours GP telephone access service provided by Shropdoc in Shropshire and Telford & Wrekin in line with national policy to provide a consistent, integrated approach to urgent care; but any patients that need to see a clinician out-of-hours will still be seen by a local GP or other appropriate clinician.

NHS 111 is much more than a helpline – if you’re worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser. Depending on the situation, the NHS 111 team can connect you to generalist and specialist nurses, or even a GP or pharmacist, and can arrange face-to-face appointments should you need one. It is free and available 24 hours a day, 365 days a year.

There is also a new ‘ASK NHS’ app that has been designed that provides improved access to NHS 111 and other local NHS services. Advice is delivered by the virtual clinician ‘Olivia’ and she takes you through the steps of the symptom checker which can result in the booking of a GP appointment, access to NHS choices, a call back from a clinical expert or access to self-care.

You can download the ‘Ask NHS’ app via Google Play (for Android phones) or Apple App Store (for iPhones). If you need more guidance on how to download the app please click here.

NHS Friends and Family Test

How likely are you to recommend our service to friends and family
When you next visit the surgery please would you complete the Friends and Family feedback form

FFT

The Surgery will be closed on the following dates:

Monday 19th September 2022

If you require medical treatment while the surgery is closed:

Please call 111

Thank you for your support The Doctors and Staff

Practice Report

Click here to view the latest Practice Report.

Click here to view the breakdown of results.

Patient Online Service – Statement of Intent

Patients at the practice can view and order their repeat prescriptions on line.

Patients can access summary information from their medical records online.

Patients from the 1st January, 2015 will be able to book, view, amend, cancel and print their appointments online.
If you would like to use any of these services please contact the surgery to obtain details and visit www.Patient.co.uk/access

The Surgery is pleased to announce its New Patient Participation Group

This group will meet twice a year to put forward any suggestions or concerns that patients have regarding the surgery.

Patients wishing to contact members of the group in confidence may telephone any of the following:

Don Findlay 01952 770589

Patient Survey Results

National
Average
Your
Score
Q2 How do you rate the way you are treated by receptionists at your practice? 75.0 85.8
Q3a How do you rate the hours that your practice is open for appointments? 67.0 73.2
Q4b How do you rate – how quickly you get to see the nurse? 58.0 69.8
Q5b How do you rate – how long you have you to wait until your consultations to begin? 56.0 69.8
Q6a How do you rate – ability to get through to the practice on the phone? 59.0 84.1
Q6b How do you rate – ability to speak to the nurse on the phone? 59.0 79.6
Q7b How do you rate – how often you see your usual Nurse? 68.0 74.8
Q8a How thoroughly did the nurse ask about your symptoms? 79.0 85.9
Q8b How well did the nurse listen to what you have to say? 81.0 89.2
Q8c How well did the nurse put you at ease during your physical examination? 82.0 92.8
Q8d How much did the nurse involve you in decisions about your care? 79.0 87.6
Q8e How well did the nurse explain your problems or treatment you need? 81.0 89.5
Q8f How much time did your nurse spend with you? 78.0 89.3
Q8g How was the nurse’s patience with your questions and worries? 81.0 92.1
Q8h How did you feel about the nurse’s caring & concern? 82.0 92.3
Q9a After seeing the nurse today, were you able to understand your problem or illness? 69.0 56.7
Q9b After seeing the nurse today, did you feel able to cope with your problem or illness? 66.0 58.5
Q9c After seeing the nurser today, did you feel able to keep yourself healthy? 61.0 58.2

Please click here for the complete report