Patient Survey Results

National
Average
Your
Score
Q2 How do you rate the way you are treated by receptionists at your practice? 75.0 85.8
Q3a How do you rate the hours that your practice is open for appointments? 67.0 73.2
Q4b How do you rate – how quickly you get to see the nurse? 58.0 69.8
Q5b How do you rate – how long you have you to wait until your consultations to begin? 56.0 69.8
Q6a How do you rate – ability to get through to the practice on the phone? 59.0 84.1
Q6b How do you rate – ability to speak to the nurse on the phone? 59.0 79.6
Q7b How do you rate – how often you see your usual Nurse? 68.0 74.8
Q8a How thoroughly did the nurse ask about your symptoms? 79.0 85.9
Q8b How well did the nurse listen to what you have to say? 81.0 89.2
Q8c How well did the nurse put you at ease during your physical examination? 82.0 92.8
Q8d How much did the nurse involve you in decisions about your care? 79.0 87.6
Q8e How well did the nurse explain your problems or treatment you need? 81.0 89.5
Q8f How much time did your nurse spend with you? 78.0 89.3
Q8g How was the nurse’s patience with your questions and worries? 81.0 92.1
Q8h How did you feel about the nurse’s caring & concern? 82.0 92.3
Q9a After seeing the nurse today, were you able to understand your problem or illness? 69.0 56.7
Q9b After seeing the nurse today, did you feel able to cope with your problem or illness? 66.0 58.5
Q9c After seeing the nurser today, did you feel able to keep yourself healthy? 61.0 58.2

Please click here for the complete report