Patient Feedback

Patient Feedback - Friends and Family Test
We would like you to think about your recent experiences of our service.

Compliments or Complaints

Can be sent directly to The Practice Manager at

kirsty.arkinstall@nhs.net

Please include your Name DoB and contact details so that we can responding accordingly

Many thanks

Complaints to the ICB

After 1 July 2023, patients and members of the public can make a complaint about primary care services (such as GP services, pharmacy, optometry and dentistry) by contacting NHS Shropshire, Telford and Wrekin instead of NHS England.  

You can do so by phone, e-mail or written correspondence via the NHS Shropshire, Telford and Wrekin Patient Services Team at: 

Telephone: 01952 580407   

E-mail: stw.patientservices@nhs.net 

Writing to us at: Halesfield 6, Halesfield, Telford, TF7 4BF 

There are two ways to make a complaint: 

  • You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery, or; 

You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received, such as your local ICB (NHS Shropshire, Telford and Wrekin).