Compliments or Complaints
Can be sent directly to The Practice Manager at
kirsty.arkinstall@nhs.net
Please include your Name DoB and contact details so that we can responding accordingly
Many thanks
Complaints to the ICB
After 1 July 2023, patients and members of the public can make a complaint about primary care services (such as GP services, pharmacy, optometry and dentistry) by contacting NHS Shropshire, Telford and Wrekin instead of NHS England.
You can do so by phone, e-mail or written correspondence via the NHS Shropshire, Telford and Wrekin Patient Services Team at:
Telephone: 01952 580407
E-mail: stw.patientservices@nhs.net
Writing to us at: Halesfield 6, Halesfield, Telford, TF7 4BF
There are two ways to make a complaint:
- You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery, or;
You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received, such as your local ICB (NHS Shropshire, Telford and Wrekin).