Practice Contact and Information

Contact Details for the Surgery  

Shawbury Medical Practice, Shawbury, Shropshire, SY4 4JS Telephone 01939 250 237

For information on how to find us – Click Here

Opening Hours

Monday, Tuesday, Thursday, Friday  8.30am – 12.30pm and then 1.30pm – 6.00pm

Wednesday 8.30am – 12.30pm

Please Note = the above means we are closed between 12.30 and 1.30 Monday, Tuesday, Thursday and Friday – this INCLUDES the Dispensary Service

For more information please click here

Book Appointments

Appointments can be made by telephoning 01939 250237. Urgent cases will be contacted on the same day but not always with your choice of practitioner and routine appointments will be seen at the first available time. More information – click here

Get Help With Emergencies

If you have a life threatening medical emergency please dial 999

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Get Help Out of Hours

If the surgery is closed you will be advised to phone our Out of Hours Answering Service who will contact the duty doctor.

If you need help now, but it’s not an emergency, go to 111.nhs.uk or call 111.

Request a Home Visit

Patients whose illness prevents them from attending the surgery can be visited in their own homes, if felt appropriate by the duty on-call doctor. Please book an appointment with a GP who will assess your heath needs and make the necessary arrangements directly with you.

Obtain Test Results

All test results are received by the Practice electronically and viewed by the doctors. They will contact you if there is a problem. For more information click here

Order Repeat Prescriptions

Shawbury now has a dedicated phoneline for repeat prescriptions. Please ring Prescription Ordering Direct (POD) on 03333 583 509 (local call rate). Open Monday – Friday between 8am – 5pm.

Requests may also be made by ordering online using the national Patient Access service.

Alternatively you can return your Repeat Prescriptions Request Slip to the surgery, putting this into one of the two Prescription Post Boxes.

For more information click here

Your medication will be ready SIX WORKING days after we receive the request.

Patients who pay a prescription charge and require a regular supply of drugs may find it cheaper to purchase a pre-payment certificate. Please ask the receptionist for further details.

Patients who are exempt from prescription charges, for reasons other than age, are reminded we are required to see the relevant proof.

Raise Concerns/Complaints

We offer a Practice Complaints Procedure to deal with comments, suggestions and complaints about the service we provide.  Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

Make Suggestions

If you have any suggestions for improvement in the way the practice operates, the Doctors and Staff will be glad to receive them in the “Suggestions Box” in the main waiting room.

Safety First – Violent/Abusive Patients

This practice operates the NHS “Zero Tolerance” policy with regard to patients who are violent or abusive to staff. These patients will be immediately removed from our list and violent patients will be reported to the police.

Protecting Confidentiality and Access to Information

The Practice is committed to protecting all patient confidentiality and to ensuring only authorised persons have access to patient records. Patients may request information held about them, as in accordance with the Data Protection Act 2018 (and GDPR).

Disability Facilities

The surgery at Shawbury has disabled access and facilities.

Our Integrated Care Board is:

Address

NHS Shropshire, Telford and Wrekin ICB
Halesfield 6
Halesfield
Telford, TF7 4BF

Telephone

01952 580300

Website

www.shropshiretelfordandwrekin.nhs.uk

Contact PALS

PALS – The Patient Advice and Liaison Service is available to help with the following:

  • Give on the spot help and support with any problems you encounter or concerns regarding your care
  • Help you find relevant information
  • Advise and support you, your family or carer
  • Listen to your concerns suggestions or queries about our services

Contact Details:

Telephone Number: 0300 311 2233

Contact The Parliamentary and Health Service Ombudsman

The Parliamentary and Health Service Ombudsman can be contacted at:

Telephone Helpline: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Websitewww.ombudsman.org.uk