We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required.

This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time.

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.

 The role of a chaperone: 

• Maintains professional boundaries during intimate examinations.
• Acknowledges a patient’s vulnerability.
• Provides emotional comfort and reassurance.
• Assists in the examination.
• Assists with undressing patients, if required.

We welcome feedback regarding the service we offer.  If you wish to pass on a compliment or raise a concern or complaint, this can be submitted directly to Mrs Herbert, Practice Manager via email to

stw.shawbury.manager@nhs.net

Please include your Name DoB and contact details so that we can responding accordingly

SMP114 Privacy Notice

Please do NOT abuse or threaten our staff – they are working during this National Crisis to help ALL patients.

Abusive or threatening behavior may result in patients being removed from the practice list.