Ordering Repeat Prescriptions

This can be done by:

Contacting the Shropshire Prescription Ordering Direct Line Team and requesting your repeat prescription – click the link

Putting your Repeat Slip (in your repeat medication bag) in any of our three post boxes: On the entrance gate to the surgery, in the reception area in the surgery or in the post box inside the Post Office / Shop in High Ercall

Using Patient Access to order online – click the link

General Queries About Your Medication

For general questions about your repeat medication order/request, please contact the surgery and we will book you a call back from the Dispensary Team.

How Pharmacies Can Help

Pharmacists are experts in medicines who can help you with minor health concerns.

Find a pharmacy – NHS (

As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Disposing of Old Medicines

If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Instead, bring it into our Dispensary to be disposed of safely.

Over-the-counter medicines

Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?

Following national guidance from NHS England, our GPs are asked not to prescribe these medicines, including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.

Your GP will not generally give you a prescription for over-the-counter medicines for a range of minor health concerns. Instead, over-the-counter medicines are available to buy at your local pharmacy.

Please Note – we cannot take requests to order repeat medication over the telephone and we do not offer the EPS service.